betprk Privacy Policy

1. Introduction

betprk ("betprk", "we", "us", "our") is committed to protecting the privacy and personal data of all users ("Player", "User", "you") who access or use the betprk platform at betprk.app. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, how long we retain it, and the rights you have regarding your data.

By registering an account with betprk or continuing to use the platform after this Policy has been published, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree with this Policy, you must cease using betprk immediately.

This Privacy Policy should be read in conjunction with betprk's Terms and Conditions and Responsible Gaming Policy, both of which are available on the betprk website.

2. Data Controller

For the purposes of applicable data protection legislation, betprk is the data controller in respect of the personal information collected through the betprk platform. betprk is responsible for determining the purposes and means by which your personal data is processed.

Any questions, requests, or complaints regarding the handling of your personal data by betprk should be directed to our Data Protection contact at: [email protected]

3. Data We Collect

3.1 Registration Data

When you create a betprk account, we collect the following personal information:

• Full legal name as it appears on your Computerised National Identity Card (CNIC);
• Date of birth;
• Email address;
• Pakistani mobile telephone number (Jazz, Zong, Telenor, Ufone, or Warid);
• Username and encrypted password;
• Residential address (required for full KYC verification).

3.2 KYC Verification Data

To comply with anti-money laundering (AML) obligations and to verify your eligibility to use betprk, we may collect:

• Copy of your CNIC (front and back);
• Proof of Pakistani mobile wallet ownership (JazzCash or Easypaisa account confirmation);
• Bank account details for players using HBL, UBL, Meezan Bank, or Bank Alfalah transfers;
• Source of funds documentation for high-value transactions.

3.3 Transaction Data

betprk records all financial transactions on your account, including deposits, withdrawals, bonus credits, and wager settlements. Transaction records include amounts, timestamps, payment method identifiers, and reference numbers.

3.4 Gaming Activity Data

betprk logs your gaming activity on the platform, including games played, bet amounts, outcomes, and session durations. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance purposes.

3.5 Technical Data

betprk automatically collects certain technical information when you access the platform, including your IP address, device type and operating system, browser type and version, screen resolution, and general geographic location (city/region level). This data is used for fraud prevention, security monitoring, and platform optimisation.

3.6 Communications Data

If you contact betprk support, we retain records of all communications including chat transcripts, email correspondence, and any documents or screenshots you submit. This data is retained for quality assurance, dispute resolution, and training purposes.

4. How We Use Your Data

betprk uses the personal data we collect for the following purposes:

5. Legal Basis for Processing

betprk processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to create and maintain your betprk account and deliver the services you have requested;
• Legal obligation: Processing required to comply with applicable AML, KYC, and age verification requirements;
• Legitimate interests: Processing necessary for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your privacy rights;
• Consent: Processing for optional purposes such as marketing communications, where you have freely given specific and informed consent which you may withdraw at any time.

6. Data Sharing & Disclosure

6.1 Service Providers

betprk may share your personal data with trusted third-party service providers who assist in operating the platform, including payment processing partners (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah), game software providers, KYC verification services, fraud detection providers, customer support tools, and data hosting infrastructure providers. All such providers are contractually obligated to process your data only on betprk's instructions and in accordance with applicable data protection standards.

6.2 Legal Disclosure

betprk may disclose your personal data to governmental or regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law, court order, or regulatory directive. betprk will inform you of such disclosure requests to the extent permitted by law.

6.3 No Sale of Data

betprk does not sell, rent, or trade your personal data to third-party advertisers, data brokers, or marketing companies. Your information is not a commercial product at betprk.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of betprk's business or assets, your personal data may be transferred to the acquiring entity as part of that transaction. betprk will notify affected users of any such transfer and the privacy practices of the acquiring entity.

7. Cookies & Tracking Technologies

7.1 Types of Cookies Used

betprk uses the following categories of cookies on the platform:

• Essential cookies: Required for core platform functionality, including maintaining your login session after betprk login, remembering your language preference, and processing transactions. These cannot be disabled without affecting platform functionality;
• Analytical cookies: Used to understand how players interact with the betprk platform — which sections are visited most, session durations, and performance metrics. Data is aggregated and anonymised;
• Fraud prevention cookies: Used to detect and prevent fraudulent access attempts, account takeover, and bonus abuse patterns.

7.2 Managing Cookies

You may configure your browser to block or delete cookies. However, disabling essential cookies will affect your ability to log in and use betprk. betprk does not use third-party advertising cookies or cross-site tracking technologies.

8. Data Retention

betprk retains your personal data for as long as your account remains active and for such period thereafter as is required by applicable legal and regulatory obligations. Specifically:

• Account registration and KYC data is retained for a minimum of five (5) years following account closure, as required by anti-money laundering regulations;
• Transaction records are retained for a minimum of five (5) years from the date of each transaction;
• Gaming activity logs are retained for five (5) years for dispute resolution and regulatory purposes;
• Communications data (support correspondence) is retained for two (2) years following resolution of the relevant matter;
• Technical/log data is retained for twelve (12) months on a rolling basis.

Following the expiry of applicable retention periods, betprk will securely delete or anonymise your personal data in accordance with its internal data destruction procedures.

9. Data Security

betprk implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Transport Layer Security (TLS) encryption for all data in transit between your device and betprk servers;
• Encryption of sensitive data fields at rest within betprk databases;
• Role-based access controls limiting internal staff access to personal data on a strict need-to-know basis;
• Regular security assessments and penetration testing of betprk infrastructure;
• Two-factor authentication options available to all betprk account holders.

Despite these measures, no online platform can guarantee absolute security. betprk recommends that players use a strong, unique password for their betprk account and enable two-factor authentication to maximise account security.

10. Your Privacy Rights

Subject to applicable law, betprk players have the following rights in respect of their personal data:

• Right of access: You may request a copy of the personal data betprk holds about you;
• Right to rectification: You may request correction of inaccurate or incomplete personal data in your betprk account;
• Right to erasure: You may request deletion of your personal data, subject to betprk's legal retention obligations (e.g. AML data cannot be deleted on request);
• Right to restriction: You may request that betprk restrict processing of your personal data in certain circumstances;
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes;
• Right to withdraw consent: Where processing is based on consent (e.g. marketing communications), you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact betprk at: [email protected]. betprk will respond to verified requests within thirty (30) calendar days.

11. Children's Privacy

betprk is strictly an adults-only platform. 18+ betprk does not knowingly collect personal data from individuals under the age of 18. If betprk becomes aware that a person under 18 has created an account or provided personal data, betprk will immediately close the account, return any deposited funds, and delete the associated personal data in accordance with its data retention policy. If you believe a minor has created a betprk account, please contact support immediately at: [email protected]

12. International Data Transfers

betprk's operations involve data processing by service providers that may be located outside Pakistan. Where personal data is transferred internationally, betprk ensures that appropriate safeguards are in place — including contractual data protection obligations — to maintain a level of data protection equivalent to that applied within betprk's primary operating jurisdiction. betprk does not transfer data to countries that do not provide adequate data protection standards without implementing appropriate contractual protections.

13. Changes to This Privacy Policy

betprk reserves the right to update or amend this Privacy Policy at any time. Where changes are material, betprk will provide advance notice via email or prominent on-site notification. The "Last Updated" date at the top of this page indicates when this Policy was most recently revised. Your continued use of betprk following the effective date of any amendment constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or betprk's handling of your personal data, please contact us at:

Email: [email protected]

betprk will acknowledge receipt of privacy-related enquiries within five (5) business days and provide a substantive response within thirty (30) calendar days of receiving a verifiable request.